Services and conditions of your holiday

Included services

3/4 board

Breakfast buffet with organic section and tea bar
Strudel and cake buffet in the afternoons
Soup at lunchtime
A la carte menu in the evenings and fresh salad bar with a rich variety of dressings, fine oils and vinegars

Fit and relaxed

Premium Panorama Spa WALD - LAGUNE with Finnish panorama sauna, panorama sauna, steam bath, whirlpool, panorama relax rooms and sun terrace
Indoor swimming pool 11 x 6 m with bubble loungers and underwater massage
Infinity outdoor pool 18 x 8 m with bubble loungers and view into the valley
Panorama relaxation room
Outdoor sunbathing lawn
Hiking information desk with tour tips
Professional fitness room with "Vibration Plate"
Children's playroom
Youth room with chill - corner, table football, table tennis and PlayStation

For your convenience

Spacious reception area
Elegant rooms with stunning views of the Alpine world of the Dolomites
Sun terrace with a 180 degree panoramic view
Smoking lounge with traditional brick oven
W-Lan free
Salon with fireplace
Small library and current periodicals
Elevator
Private parking lot, partially covered
Pickup service from the Franzensfeste train station
Elegant hotel restaurant
Cosy hotel bar
A la cart lunch
Café and panorama terrace
Well maintained wine cellar

For an additional charge (to pay):

Massages

Terms and conditions

Rooms & Suites

All rooms have balconies, seating areas or sofas, satellite TV, DW phone, safes, showers/bath tubs and hair dryers.

Discounts for children

(in a room with their parents in a cot or a separate bed):

Up to 6 years of age - 70%
Up to 14 years of age - 50%
Third bed in the room - 20%

Arrival and departure

All rooms are reserved on the day of arrival until 6 p.m. and are ready for you at 2 p.m. Please clear your room on your day of departure by 10 a.m. In case you arrive late, please contact us.

Methods of payment

You may pay with cash (till € 999), EC card or credit card.

We would like to inform you, that according to the current law, payments in cash can only be accepted for a maximum amount of 999,00 Euro.

Cancellations

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)
The right of withdrawal as laid down in the Consumers' Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:

For cancellations made up to 28 days before the date of arrival, no additional fee will be charged.
For cancellations within 27 to 15 days prior to arrival, 50% of the total booking will be charged.
For cancellations within 14 days prior to arrival, 70% of the total booking will be charged.
In case of early departure, late arrival or no-show, we will charge a cancellation fee of 70% of the amount paid for the missing days.

All COVID-19 caused cancellations are free

Traveller's insurance

Before the arrival and during the holiday there might be some hitches. If you want to be prepared and to travel in a safe way we recommend you to sign a HGV-cancellation insurance. The insurance provides also additional benefits. Find out more here:

Guests arriving by train

We can pick them up at the train station of Fortezza (€ 38 one way)

Pets

Pets are not allowed in the hotel.