Services and conditions of your holiday

Included services

As our guest you gain the Almencard Plus "+" this summer, which contains many new included services!

Vacation special

Breakfast buffet with organic section and tea bar
Strudel and cake buffet in the afternoons
Soup at lunchtime
A la carte menu in the evenings and fresh salad bar with a rich variety of dressings, fine oils and vinegars

For your convenience

Spacious reception area
Elegant rooms with stunning views of the Alpine world of the Dolomites
Sun terrace with a 180 degree panoramic view
Smoking lounge with traditional brick oven
W-Lan free
Salon with fireplace
Small library and current periodicals
Elevator
Private parking lot, partially covered
Pickup service from the Franzensfeste train station
Elegant hotel restaurant
Cosy hotel bar
A la cart lunch
Café and panorama terrace
Well maintained wine cellar
Sun lounger
Kneipp-path

Fit and relaxed

Premium panorama SPA "Forest Lagoon": Sauna, soft sauna, steam bath, hot whirl pool, cold swimming pool, sun deck
Indoor 11 m and outdoor 18 m Infinity-pool with view over the Dolomites and Brixen
Sauna towels & bathrobe
Professional fitness area
Air conditioned ski and boots storage
Table tennis room
The AlmencardPlus

For an additional charge (to pay):

Massages

Terms and conditions

Rooms & Suites

All rooms have balconies, seating areas or sofas, satellite TV, DW phone, safes, showers/bath tubs and hair dryers.

Discounts for children

(in a room with their parents in a cot or a separate bed):

Up to 6 years of age - 70%
Up to 14 years of age - 50%
Third bed in the room - 20%

Arrival and departure

All rooms are reserved on the day of arrival until 6 p.m. and are ready for you at 2 p.m. Please clear your room on your day of departure by 10 a.m. In case you arrive late, please contact us.

Methods of payment

You may pay with cash (till € 999), EC card or credit card.

We would like to inform you, that according to the current law, payments in cash can only be accepted for a maximum amount of 3.000 Euro.

Cancellations

Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)
The right of withdrawal as laid down in the Consumers' Code is not contemplated - however, we are willing to apply the following conditions for withdrawal:

For cancellations made up to 28 days before the date of arrival, no additional fee will be charged.
For cancellations within 27 to 15 days prior to arrival, 50% of the total booking will be charged.
For cancellations within 14 days prior to arrival, 70% of the total booking will be charged.
In case of early departure, late arrival or no-show, we will charge a cancellation fee of 70% of the amount paid for the missing days.

All COVID-19 caused cancellations are free

Traveller's insurance

Before the arrival and during the holiday there might be some hitches. If you want to be prepared and to travel in a safe way we recommend you to sign a HGV-cancellation insurance. The insurance provides also additional benefits. Find out more here:

Guests arriving by train

We can pick them up at the train station of Fortezza (€ 38 one way)

Pets

Pets are not allowed in the hotel.